Billing Analyst

Burroughs; Elmhurst (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Burroughs in Elmhurst, IL is seeking a skilled Billing Analyst to manage national account data, generate ad-hoc reports, and support electronic billing formats. You will also create and maintain Excel databases to streamline invoicing for large customer accounts.

The role requires strong data manipulation, proficiency with Microsoft Access and Oracle, and a commitment to delivering high-quality customer service in a fast-paced, team-oriented environment.

Qualifications

• 6+ years of experience in billing, accounts receivable and/or customer service are required.
• Strong data manipulation skills are required.
• Experience using databases in Microsoft Access is required.
• Experience with Oracle or other enterprise financial system is required.

Responsibilities

• Maintaining customer information and processing electronic billing for customer accounts.
• Working with customers to search and resolve billing issues ensuring a high level of customer service.
• Support internal customers with ad-hoc reporting, data extracts, etc.
• Creation and maintenance of Microsoft Excel databases to provide invoicing information to national account customers.
• Process all electronic uploads to the billing system for the company including customer account maintenance, rate changes, contract changes, etc.
• Using technology to automate and streamline department processes.
• Ensure that excellent customer service is delivered to all external and internal customers.
• Other duties as assigned.

Skills

Data manipulation

Written and verbal communication

Teamwork / collaborative

Sense of urgency and initiative

Customer service orientation

Education

High School diploma or equivalent

Tools

Microsoft Access

Oracle

Job description

JobOverview:

This position is responsible for analysis of national accounts, maintenance of customer account information, creation of ad-hoc reports, creation of custom electronic billing formats, and miscellaneous special projects.

KeyResponsibilities:

• Maintaining customer information and processing electronic billing for customer accounts.
• Workingwithcustomerstoresearchandresolvebillingissuesensuringahighlevelof customerservice
• Supportinternalcustomerswithad‐hocreporting,dataextracts,etc.
• CreationandmaintenanceofMicrosoftExceldatabasestoprovideinvoicinginformationtonationalaccount customers.
• Processall electronic uploads to the billing system for the company including customer account maintenance, rate changes, contract changes, etc.
• Using technology to automate and streamline department processes.
• Ensure that excellent customer service is delivered to all external and internal customers.
• Other duties as assigned.

Primary Qualifications:

• High School diploma or equivalent,required.
• 6+ years of experiencepreferfully in billing, accounts receivable and/or customer service.
• Strong data manipulation skills,required.
• Experience in using databases in Microsoft Access,required.
• Experience with Oracle or other enterprise financial system,required.

Individual Skills & Competencies:

• Strong working knowledge of Microsoft Office programs Word and Excel.
• Strong written and verbal communication skills.
• Strong senseof urgency,initiativeand drive to provide quality service.
• Courteous, tactful, and professional phone and people relations, both internally and externally.
• Work well individually and in a team environment.