BILLING ANALYST

Carter Machinery Company, Inc.; Fishersville, Princeton (VA, NJ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Life insurance

Disability insurance

In-house training

Referral bonus

Tool allowances

Discounts on vehicles

Overtime

Shift differential

Job summary

Carter Machinery Co. Inc. in Virginia is hiring for a 1st shift role with starting compensation range of $20.51–$27.10 per hour.

You will process purchase orders, review work orders, and coordinate with customers and service teams to ensure accurate invoicing and timely billing. We seek candidates with WIP experience, DBS/CAT systems knowledge, strong communication, organization, and problem-solving skills; familiarity with heavy equipment and MS Office is a plus.

Qualifications

• WIP experience in a service environment.
• Strong communication, written and verbal.
• Excellent organizational skills and attention to detail.
• Proven time-management ability and meeting deadlines.
• Analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Work with customers and product support teams to obtain purchase orders.
• Ensure work orders meet SOP and are accurate.
• Review estimates for service work.
• Prepare work orders for warranty claims.
• Invoicing within 3 business days of service submission.
• Communicate with customers on payment information and disputes.
• Maintain billing procedures and warranty knowledge.

Skills

WIP experience

Customer service

Communication

Organization

Time management

Analytical / problem solving

MS Office

Tools

DBS/CAT systems

Microsoft Office

Job description

Join a Company That’s Built to Elevate You.

At Carter Machinery, wedon’tjust offer jobs - we offer long-term careers defined by purpose, innovation, and impact.We’vebuilt an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whetheryou'returning a wrench, managing operations, or supporting customers, you play a vital role in powering industries thatmovesthe world forward.

Shift: 1st

Starting Compensation Range: $20.51 - $27.10per hour

What You Will Do:

• Work with customers and/or product support sales teams to obtain purchase orders
• Ensure structure of work orders is in accordance with Standard Operating Procedures (SOP) and is accurate
• Review estimates for relation to service work
• Review work orders for possible warrantable repairs and prepare work order properly for warranty claims
• Eliminate any redundancy in billing to customers by reviewing equipment needing repairs to open work orders
• Complete work orders for invoicing within 3 business days of service office submission
• Evaluate and edit service report notes for consistent and professional verbiage without altering the description of repair
• Contact customers to obtain purchase orders or payment information
• Communicate with customers on non-response communications and with Service Office Supervisors and Product Support Representatives on customer disputes
• Maintain customer billing procedure database with information on customer business practices in regards to Accounts Payables
• Maintain working knowledge of warranty practices and CAT documentation requirements
• Monitor work orders with last labor over 3 days. Alert Service Office Team of updates and corrections
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other related duties as assigned

WhatWe’reLooking For:

• Previous Work-In-Process experience in a service industry
• Experience with DBS/CAT systems, preferred
• Parts and heavy equipment knowledge and mechanical aptitude, preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or related software

What Success Looks LikeInThis Role:

• Working effectively with customers and/or product support sales teams to obtain purchase orders
• Structured work orders in accordance with Standard Operating Procedures (SOP)
• Functioning well in a high volume and fast-paced environment
• Maintaining high levels of performance with limited supervision
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’llgain access to real learning, real advancement, and a real future in a companythat’sreshaping what it means to lead in our industry. Ifyou'relooking for purpose, possibilities, and a team that wins together - you belongatCarter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.