BILLING ANALYST

Carter Machinery; Salem (WV); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Overtime opportunities

Shift differential

Tool allowances

Job summary

Carter Machinery Co. Inc. is seeking a Billing Analyst to support customer billing and order processing across multiple locations (Fishersville, VA; Princeton, WV; Salem, VA).

The role requires coordinating with customers and product support teams to secure purchase orders, ensuring SOP-compliant work orders, and reviewing estimates for service work and warranties. The ideal candidate will have WIP experience, familiarity with DBS/CAT systems, and a college degree.

Qualifications

• Experience in a service industry with work-in-process exposure.
• Experience with DBS/CAT systems preferred.
• College degree is a plus.

Responsibilities

• Collaborate with customers and product support teams to obtain purchase orders.
• Ensure work orders conform to SOPs and are accurate.
• Review estimates and work orders for warranty considerations.
• Process invoicing within 3 business days of submission.
• Maintain customer billing procedures and warranty documentation.

Skills

Customer service

Communication

Time management

Analytical thinking

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

DBS/CAT systems

Job description

Join a Company That’s Built To Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title:

Billing Analyst

Location:

Fishersville, Virginia; Princeton, West Virginia; Salem, Virginia

Shift:

1st

Starting Compensation Range:

$20.51 - $27.10 per hour

What You Will Do

• Work with customers and/or product support sales teams to obtain purchase orders
• Ensure structure of work orders is in accordance with Standard Operating Procedures (SOP) and is accurate
• Review estimates for relation to service work
• Review work orders for possible warrantable repairs and prepare work order properly for warranty claims
• Eliminate any redundancy in billing to customers by reviewing equipment needing repairs to open work orders
• Complete work orders for invoicing within 3 business days of service office submission
• Evaluate and edit service report notes for consistent and professional verbiage without altering the description of repair
• Contact customers to obtain purchase orders or payment information
• Communicate with customers on non-response communications and with Service Office Supervisors and Product Support Representatives on customer disputes
• Maintain customer billing procedure database with information on customer business practices in regards to Accounts Payables
• Maintain working knowledge of warranty practices and CAT documentation requirements
• Monitor work orders with last labor over 3 days. Alert Service Office Team of updates and corrections
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other related duties as assigned

What We’re Looking For

• Previous Work-In-Process experience in a service industry
• Experience with DBS/CAT systems, preferred
• College degree, a plus
• Parts and heavy equipment knowledge and mechanical aptitude, preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or related software

What Success Looks Like In This Role

• Working effectively with customers and/or product support sales teams to obtain purchase orders
• Structured work orders in accordance with Standard Operating Procedures (SOP)
• Functioning well in a high volume and fast-paced environment
• Maintaining high levels of performance with limited supervision
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.