Billing Administrator - Customer Experience

Xero; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Join Xero as a CX Billing Administrator, where you'll oversee the timely and accurate billing of subscription revenues. In this role, you'll work closely with stakeholders to drive system improvements and elevate the customer experience while enjoying generous benefits and professional development opportunities.

Benefits

Generous paid leave

Employee Assistance Program

Free medical insurance

26 weeks paid parental leave

Flexible working

Career development opportunities

Qualifications

• Demonstrated experience in problem solving and resolution.
• Excellent written and verbal communication skills.
• Collaborative working style and ability to manage multiple priorities.

Responsibilities

• Ensure subscription revenue is invoiced accurately and timely.
• Automate processes and enhance billing administration.
• Contribute to customer experience improvements.

Skills

Attention to detail

Problem solving

Customer focus

Communication

Agility

IT tools usage

Job description

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.

As a CX Billing Administrator, you are responsible for ensuring subscription revenue is invoiced and collected in a timely and accurate manner across Xero’s suite of billing systems through carrying out scheduled and ad-hoc manual billing administration tasks.

What you'll do

• Complete manual billing administration tasks to ensure revenue is collected in a timely and accurate manner.
• Work with stakeholders to automate processes & drive system improvements in the Billing space.
• Contribute to the continuous improvement of the Xero customer experience, by recommending billing manual administration process enhancements.
• Take ownership for your ongoing professional development, ensuring your knowledge and technical expertise remains relevant so you can continue to optimise the output and quality of your work.
• Demonstrate exceptional attention to detail and maintain work standards in a highly compliant environment.
• Participate as a key member of the broader CX team and contribute to the execution of the overall CX Strategy.

What you'll bring

• A collaborative working style with the ability to work independently
• A strong customer focus and proactive mindset
• Agility to manage multiple priorities and work under pressure
• Excellent written and verbal communication skills
• High standards of accuracy and attention to detail
• Demonstrated experience in efficient problem solving and resolution
• Confident use of IT tools, especially Google Workspace (Google Sheets in particular)

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.