Billing & Accounts Receivable Coordinator

Kids for the Future; Sheridan (AR); On-site; USD 38,000 - 60,000; Full time

Job summary

Kids for the Future is seeking a Billing & Accounts Receivable Coordinator in Sheridan, AR to manage invoices, AR activity, and revenue-related documentation. The role requires accuracy, collaboration with cross-functional teams, and adherence to policies.

The position supports lien waivers, revenue recognition, and customer communications while ensuring timely processing and compliance within our billing system landscape.

Qualifications

• Proficient in accounts receivable and billing processes.
• Experience with invoicing, billing compliance, and cash flow support.
• Ability to resolve complex billing and compliance discrepancies.

Responsibilities

• Manage invoice queue, review on-hold invoices, and ensure accuracy.
• Ensure invoices comply with customer requirements and update documentation.
• Communicate invoice status to customers and internal teams.
• Collaborate across departments on billing processes and reporting.
• Perform other essential duties as assigned.

Skills

Accounts receivable

Billing compliance

Customer invoicing

Communication

Detail orientation

Time management

Microsoft Office

Education

High school diploma

Associate degree in accounting/business

Tools

Quickbooks

Salesforce

Job description

• Location 817 E Center St.,Sheridan, AR, 72150,United States
• Employee Type FTE
• Required Degree High school
• Manage Others No

JOB SUMMARY

The BILLING & ACCOUNTS RECEIVABLE COORDINATOR is responsible for managing and processing customer invoices and accounts receivable activity accurately and efficiently, ensuring compliance with customer requirements, internal policies, and external regulations, including lien waiver preparation and revenue recognition support. This role requires strong financial and billing acumen, attention to detail, cross-functional coordination, and the ability to independently resolve complex, customer-specific billing and compliance issues that directly affect revenue recognition and cash flow. Request Bills and Upload Invoices.

JOB DUTIES AND RESPONSIBILITIES:

• ACCOUNTS RECEIVABLE & INVOICE QUEUE MANAGEMENT – Manage the invoice queue by pulling reports, prioritizing invoices, and processing them in order of urgency. Review and resolve invoices on hold, secure necessary documentation or approvals, and edit, cancel, or resubmit invoices to ensure accuracy and compliance. Work within third-party systems to submit invoices and manage rejections or resubmissions, directly supporting the organization's revenue cycle and cash flow.
• BILLING COMPLIANCE & LIEN DOCUMENTATION – Ensure all invoices and contractor bills comply with customer-specific requirements, including budgets, travel restrictions, terms, charge tables, forms, and other instructions. Create and process both conditional and unconditional lien waivers as required, update Finance with Quickbooks accuracy to reflect invoice changes, and notify Accounting accordingly. Maintain detailed documentation of on-hold cases, including requests made, follow-ups, and escalation actions taken.
• CUSTOMER AND MEMBER COMMUNICATION – Monitor and respond to emails directed to the CSR team and invoicing inbox, answer phone calls to address inquiries or transfer callers appropriately, and provide regular updates regarding invoice status, NTE requests, and work orders. Assist account teams with quality assurance calls and repair status updates, ensuring accurate notes are recorded and maintained in Salesforce and work order systems.
• CROSS-FUNCTIONAL SUPPORT – Collaborate across departments to support technicians with IVR/GPS instructions, work order check-ins and check-outs, and NTE processes. Work closely with account teams to provide timely updates on work orders, repairs, and proposals. Participate in on-call rotation after 90 day probationary period after hiring date, assist with special projects, and contribute to reporting metrics and billing initiatives. Assist in training new hires entering into the same position.
• PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED.

EQUIPMENT OPERATED:

General office equipment (fax machine, copier, desk phone, scanner) and remote communication devices for on-call rotation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of accounts receivable, customer invoicing processes, and billing compliance.
• Knowledge of Quickbooks, Salesforce, and third-party invoicing systems.
• Ability to independently identify, research, and resolve complex billing and compliance discrepancies.
• Ability to manage multiple priorities and meet deadlines in a revenue-driven environment.
• Ability to communicate clearly and professionally with customers, members, and internal teams.
• Skilled in Microsoft Office (Excel, Word, Outlook).
• Skilled in applying strong attention to detail, organization, and time management.

Requirements

MINIMUM QUALIFICATIONS

High school diploma or equivalent.

PREFERRED QUALIFICATIONS

Associate degree in accounting, business, or a related field.

Two (2) or more years of experience in billing, accounts receivable, invoicing, or related financial/customer service work.

SPECIAL QUALIFICATIONS

Must pass a criminal background check.

Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:

Works in a heated and cooled office environment. Employees will be assigned to an on-call rotation, which will be performed remotely.

The above describes the general content and requirements for this job. It is not intended to be an all inclusive list of duties, responsibilities, or requirements.