Bilingual Youth Career Coach & Case Manager

Equus; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Equus Workforce Solutions seeks a Case Manager to oversee a caseload of participants, provide counseling and mentoring, and develop tailored employment plans to help clients achieve self-sufficiency. You will assess abilities, connect with resources, and track progress in various settings in this full-time role based in TX.

The position requires a related degree or 3–5 years in case management, strong communication, and customer-service skills, with occasional travel and flexible hours.

Qualifications

• Related Bachelor’s degree or 3–5 years of case management experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with local communities and resources.
• One to three years’ experience in workforce development or related programs preferred.

Responsibilities

• Manages a caseload and provides counseling and mentoring.
• Assesses participant competencies, work history, educational attainment, skills, and abilities; identifies challenges to finding employment and prompts them to find solutions.
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness.
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals.
• Maintains information about area resources and employers.
• Ensures participant accountability and attendance; tracks and maintains employment retention goals.
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues.
• Provides information to participants on available training and/or jobs that will lead to advancement.
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle.
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant.
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.
• Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level.
• Display the ability to work with a variety of cultures, languages, educational and economic backgrounds
• Introduce Company and other tools in the classroom (Metrix, LinkedIn Learning, etc).
• Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issues systems.
• Maintain student's assessments in files and student database.
• Able to communicate effectively both oral and written.
• Uses the assessments to develop a realistic career pathway.
• Ensures job seeker meets the eligibility requirements for all programs and employment activities by clearly/accurately documenting such eligibility in hard copy and case notes, securing the proper approvals for participation, and monitoring the job seeker’s progress as defined in our policies and procedures throughout their participation.
• Provides job search assistance and job referrals to the job seeker at each meeting.
• Works with job seeker to secure any additional supportive services available within each program as part of their job search and employment.
• Conducts a weekly evaluation to verify job seeker’s eligibility for incentive issuance.
• Tracks job seekers performance for employment outcomes, training outcomes, measurable skills gained.
• Prepares customer for successful exit from the program. Ensuring they have completed their goals and have obtained employment. /exits the job seeker in a timely and accurate manner in adherence with program regulations, and Board/Equus policies and procedures.
• Monitors performance reports to ensure all services and data entry are entered timely and accurately.
• Creates/maintains hard copy job seeker file with up-to-date documentation as required by program regulations, and Board/Equus policies and procedures.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Cultural awareness

MS Office

Education

Bachelor’s degree or 3-5 yrs experience

Tools

TWC Mainframe

WIT

Microsoft Office

Job description

Equus Workforce Solutions seeks a Case Manager to oversee a caseload of participants, provide counseling and mentoring, and develop tailored employment plans to help clients achieve self-sufficiency. You will assess abilities, connect with resources, and track progress in various settings in this full-time role based in TX.

The position requires a related degree or 3–5 years in case management, strong communication, and customer-service skills, with occasional travel and flexible hours.