Bilingual Workforce Supervisor - 2nd Shift

Surge Staffing; Normal (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Surge Staffing is seeking a Bilingual Workforce Supervisor to coordinate on-site staffing for a major client, ensuring effective matching of temporaries to needs. The role emphasizes high-quality service to clients and employees, with potential supervision of On-site Staffing Specialists.

Responsibilities include admin tasks, attendance monitoring, workers’ comp processing, and invoice reconciliation, with hours Monday–Friday 2pm–11pm. Fluency in Spanish and English is required.

Qualifications

• Must be able to speak, read, and write fluent Spanish and English.
• These requirements include supervisory or managerial background.
• Strong customer service and relationship-building abilities.
• Proven administrative skills and attention to detail.
• Experience with background checks, I-9, and E-Verify.

Responsibilities

• Meet temporary help and training needs by matching skills to customer requirements.
• Deliver high-quality service to customers and temporaries.
• Develop and retain business through outstanding customer service.
• Perform administrative tasks to support quality service and performance; may supervise On-site Staffing Specialists.
• Monitor attendance of employees.
• Process Workers’ Compensation claims and reconcile invoices from vendors.
• Other duties as assigned.

Skills

Bilingual Spanish/English

Leadership experience

Customer service excellence

Communication skills

Administrative skills

Background checks/I-9/E-Verify

Supervisory experience

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists

Work Hours: Monday - Friday 2pm to 11pm

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Must be able to speak, read, and write fluent Spanish and English
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time