Bilingual Workforce Supervisor

Surge Staffing; Romeoville (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Surge Staffing seeks a Bilingual Workforce Supervisor to lead on-site operations for a major client in Romeoville, IL. The role focuses on matching temporaries to client needs and delivering outstanding service.

Responsibilities include supervising staff, monitoring attendance, processing workers' compensation claims, and reconciling vendor invoices while maintaining strong customer relationships. This is a full-time on-site position.

Qualifications

• Must be fluent in Spanish and English (reading, writing, speaking).
• Lead and supervise on-site staffing for a major client.
• Deliver high-quality customer service and maintain partnerships.
• Perform administrative tasks including attendance, workers' comp claims, and invoicing.

Responsibilities

• Fluent in Spanish and English (read, write, and speak).
• Lead on-site staff and match temporaries to client needs.
• Coordinate attendance, background checks, and vendor invoicing; provide excellent client service.
• Supervise On-site Staffing Specialists as needed.

Skills

Bilingual Spanish/English

Supervisory leadership

Customer service excellence

Communication skills

Administrative skills

MS Office proficiency

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists

Work Hours: Monday - Friday 4am-3pm

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Must be able to speak, read, and write fluent Spanish and English
  
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

IND1

Job Type: Full-time