Bilingual Workers' Comp Claims Specialist

SWBC; Austin (TX); À distance; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Work/Life balance

Employee engagement and recognition

Résumé du poste

SWBC is seeking a skilled professional to manage workers' compensation claims from initial injury reporting through closure. You will liaise with clients, injured employees, insurers, adjusters, HR, and payroll to ensure timely and accurate claim handling and return-to-work support.

You will educate parties on procedures, maintain comprehensive documentation, and provide top-tier customer service. The role requires at least four years of claims experience and Spanish language proficiency, with a

Qualifications

• Bachelor’s degree preferred from a four-year college or university.
• Minimum of four years of experience in claims management or related field.
• Working knowledge of workers’ compensation processes, return-to-work programs, and claim resolution practices.
• Knowledge of OSHA regulations, workplace safety practices, and accident prevention programs preferred.
• Bilingual Spanish required.

Responsabilités

• Coordinates and manages workers’ compensation claims from injury reporting through resolution and closure.
• Serves as the primary liaison between clients, injured employees, insurance carriers, claim adjusters, medical providers, payroll, HR, and internal stakeholders.
• Educates clients and injured employees on workers’ compensation procedures and return-to-work programs.
• Provides exceptional customer service and guidance while ensuring all parties understand protocols and obligations.
• Coordinates claim documentation, wage reporting, and return-to-work activities to support outcomes.
• Monitors claim progress and collaborates with carriers, adjusters, employers, and medical providers to facilitate resolution.
• Reviews claim status with carriers and adjusters; assists with claims history and risk information.

Connaissances

Bilingual Spanish

Customer service

Relationship management

Organizational skills

Formation

Bachelor’s degree in HR, Risk Mgmt & Insurance

Description du poste

SWBC is seeking a skilled professional to manage workers' compensation claims from initial injury reporting through closure. You will liaise with clients, injured employees, insurers, adjusters, HR, and payroll to ensure timely and accurate claim handling and return-to-work support.

You will educate parties on procedures, maintain comprehensive documentation, and provide top-tier customer service. The role requires at least four years of claims experience and Spanish language proficiency, with a