Bilingual WIC Program Support Technician

Forsyth County; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Forsyth County Department of Public Health seeks a self-motivated Human Services Technician to support the WIC program, a federal nutrition initiative. You will interact with clients from diverse cultures, collect data, assist with measurements, and explain program guidelines to participants.

This full-time role requires typing 45 wpm, strong customer service, and bilingual English/Spanish communication.

Qualifications

• High school diploma or GED; 1+ year office/clerical experience.
• Typing speed of at least 45 wpm.
• Valid driver's license; higher education may substitute part of experience.
• Bilingual English/Spanish preferred.
• Ability to communicate effectively in writing and speaking.

Responsibilities

• Determines eligibility and income screening for the WIC Program.
• Scheduling appointments.
• Helping with measurements and finger sticks.
• Working at satellite clinics as needed.
• Explaining the program rules and responsibilities to participants.
• Issuing electronic cards and explaining how to use the benefits.
• Answering phone calls and reminding participants of appointments.
• Other related duties.

Skills

Bilingual English/Spanish

Computer skills

Typing 45 wpm

Oral & written comms

WIC guidelines

Documentation

Teamwork

Education

High school diploma or GED

1+ year clerical experience

Tools

Crossroads

MS Office

State computer system

Job description

The Forsyth County Department of Public Health seeks a self-motivated Human Services Technician to support the WIC program, a federal nutrition initiative. You will interact with clients from diverse cultures, collect data, assist with measurements, and explain program guidelines to participants.

This full-time role requires typing 45 wpm, strong customer service, and bilingual English/Spanish communication.