Human Services Technician

Forsyth County; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Forsyth County Department of Public Health seeks a self-motivated Human Services Technician to support the WIC program, a federal nutrition initiative. You will interact with clients from diverse cultures, collect data, assist with measurements, and explain program guidelines to participants.

This full-time role requires typing 45 wpm, strong customer service, and bilingual English/Spanish communication.

Qualifications

• High school diploma or GED; 1+ year office/clerical experience.
• Typing speed of at least 45 wpm.
• Valid driver's license; higher education may substitute part of experience.
• Bilingual English/Spanish preferred.
• Ability to communicate effectively in writing and speaking.

Responsibilities

• Determines eligibility and income screening for the WIC Program.
• Scheduling appointments.
• Helping with measurements and finger sticks.
• Working at satellite clinics as needed.
• Explaining the program rules and responsibilities to participants.
• Issuing electronic cards and explaining how to use the benefits.
• Answering phone calls and reminding participants of appointments.
• Other related duties.

Skills

Bilingual English/Spanish

Computer skills

Typing 45 wpm

Oral & written comms

WIC guidelines

Documentation

Teamwork

Education

High school diploma or GED

1+ year clerical experience

Tools

Crossroads

MS Office

State computer system

Job description

Work Schedule

M-F 8:00 am - 5:00 pm

Preferred Skills Include

• Bilingual in English/Spanish

General Statement of Duties

The Forsyth County Department of Public Health is seeking a self-motivated individual for a vacant Human Services Technician position. This position supports the Women, Infants, and Children (WIC) program which is a federal program administered by the United States Department of Agriculture. WIC is designed to provide supplemental nutritious foods and nutrition education as an adjunct to good health care during critical times of growth and development in order to prevent the occurrence of health problems and improve health status. To qualify for the WIC Program the applicant must meet specific income guidelines and also have an identified medical/nutritional risk problem.

Work requires interaction with clients from different cultures that speak different languages and various professional disciplines.

The WIC Program in federally funded on a yearly basis.

Work Schedule

M-F 8:00 am - 5:00 pm

Some Thursdays 8:00 am - 8:00 pm (Weekly working hours will be no more than 40)

When working night clinic, hours will be adjusted

Distinguishing Features

• Proficiency to perform basic computer functions using State computer system, Crossroads, and MS Office software.
• Ability to type a minimum of 45 wpm.
• Ability to communicate effectively orally and in writing.
• Ability to interpret and explain WIC program guidelines.
• Ability to prepare accurate documentation of all transactions.
• Ability to maintain effective working relationships with peers and clients.

Minimum Education And Experience

Graduation from high school or GED, at least one year of office/clerical experience and the ability to type 45 wpm.

A higher education level may be considered as a substitution for part of the experience.

A valid driver's license is required.

Preferred Skills Include

• Being culturally sensitive
• Being well organized
• Providing outstanding customer service
• Practicing effective time management skills
• Accurate data entry skills
• Attention to detail
• Multitasking
• Teamwork, Flexibility and Reliability
• Dedication to work
• Working independently

Essential Duties And Responsibilities

• Determines eligibility and income screening for the WIC Program.
• Scheduling appointments.
• Helping with measurements and finger sticks.
• Working at satellite clinics as needed.
• Explaining the program rules and responsibilities to participants.
• Issuing electronic cards and explaining how to use the benefits.
• Answering phone calls.
• Calling participants to remind them of their appointments.
• Other related duties.