Bilingual Welcoming Center Caseworker – Immigrant Support

Centro de Información; Elgin, Northern (IL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Centro de Información is seeking a full-time, in-person case manager in Elgin, IL to provide comprehensive, culturally and linguistically responsive services to immigrants, refugees, and families. You will conduct intakes, assess needs, develop service plans, and offer ongoing follow-up with clients at the Elgin, Carpentersville, or Hanover Park offices.

You will respond to crises with timely interventions, connect clients with resources, and advocate for navigation of social service systems

Qualifications

• Some college required.
• 1 year of experience in a non-profit human services agency.
• Bilingual Spanish/English (writing, speaking, reading) and bicultural.
• General knowledge of community resources and the Latino community.
• Commitment to Centro’s mission and values.
• Strong communication, organizational, and interpersonal skills.
• Ability to maintain accurate, confidential client records.
• Proficiency in Microsoft Office Suite and Google Suite.
• Experience with Charity Tracker is a plus.
• Schedule flexibility and own transportation.

Responsibilities

• Provide comprehensive case management services, including intakes, assessments, service planning, and follow-up.
• Respond to client crises with crisis intervention and referrals to community resources.
• Advocate for clients navigating healthcare, housing, employment, immigration, and education systems.
• Maintain accurate, confidential documentation in agency databases and reports.
• Prepare program reports and collect outcome data for evaluation and funder requirements.
• Plan and promote workshops and community outreach events.
• Build relationships with community organizations and partners to expand resources.
• Participate in surveys and program evaluation activities.
• Coordinate wrap-around services at the assigned office location.
• Support the Welcoming Center Team and Centro’s mission and goals.
• Perform other duties as assigned by the supervisor.

Skills

Bilingual Spanish / English

Strong communication

Organizational skills

Interpersonal skills

Attention to detail

Maintain confidential client records

Schedule flexibility

Own transportation

Education

Some college

Tools

Charity Tracker

Microsoft Office Suite

Google Suite

Job description

Centro de Información is seeking a full-time, in-person case manager in Elgin, IL to provide comprehensive, culturally and linguistically responsive services to immigrants, refugees, and families. You will conduct intakes, assess needs, develop service plans, and offer ongoing follow-up with clients at the Elgin, Carpentersville, or Hanover Park offices.

You will respond to crises with timely interventions, connect clients with resources, and advocate for navigation of social service systems