Welcoming Center Caseworker

Centro de Información; Elgin, Northern (IL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Centro de Información is seeking a full-time, in-person case manager in Elgin, IL to provide comprehensive, culturally and linguistically responsive services to immigrants, refugees, and families. You will conduct intakes, assess needs, develop service plans, and offer ongoing follow-up with clients at the Elgin, Carpentersville, or Hanover Park offices.

You will respond to crises with timely interventions, connect clients with resources, and advocate for navigation of social service systems

Qualifications

• Some college required.
• 1 year of experience in a non-profit human services agency.
• Bilingual Spanish/English (writing, speaking, reading) and bicultural.
• General knowledge of community resources and the Latino community.
• Commitment to Centro’s mission and values.
• Strong communication, organizational, and interpersonal skills.
• Ability to maintain accurate, confidential client records.
• Proficiency in Microsoft Office Suite and Google Suite.
• Experience with Charity Tracker is a plus.
• Schedule flexibility and own transportation.

Responsibilities

• Provide comprehensive case management services, including intakes, assessments, service planning, and follow-up.
• Respond to client crises with crisis intervention and referrals to community resources.
• Advocate for clients navigating healthcare, housing, employment, immigration, and education systems.
• Maintain accurate, confidential documentation in agency databases and reports.
• Prepare program reports and collect outcome data for evaluation and funder requirements.
• Plan and promote workshops and community outreach events.
• Build relationships with community organizations and partners to expand resources.
• Participate in surveys and program evaluation activities.
• Coordinate wrap-around services at the assigned office location.
• Support the Welcoming Center Team and Centro’s mission and goals.
• Perform other duties as assigned by the supervisor.

Skills

Bilingual Spanish / English

Strong communication

Organizational skills

Interpersonal skills

Attention to detail

Maintain confidential client records

Schedule flexibility

Own transportation

Education

Some college

Tools

Charity Tracker

Microsoft Office Suite

Google Suite

Job description

Provides comprehensive, culturally and linguistically responsive case management services to

immigrants, refugees, and their families. Conducts client assessments and provides information and

referrals, crisis intervention, advocacy, and ongoing support to help clients overcome barriers and

successfully integrate into the community. Provides bilingual (English/Spanish) services through

individual appointments and community outreach activities while collaborating with internal staff and

community partners to ensure coordinated, client-centered services.

Reports to: Welcoming Center Team Manager

About the agency:

and Hanover Park. The mission of Centro de Información is to empower the Latino and immigrant

community to integrate effectively. Centro provides immigration and naturalization services,

employment assistance, emergency food pantry services, educational seminars, public benefits

outreach and advocacy, and other supportive services.

Centro has been serving the community since 1972 and assists more than 7,000 clients annually.

All office locations are open Monday through Friday from 9:00 a.m. to 5:00 p.m. This position

requires occasional participation in community events, which may take place during weekday

Elgin office address is 1885 Lin Lor Ln., Elgin, IL 60123

Carpentersville office address is 3036 Wakefield Dr, Carpentersville, IL 60110

Hanover Park office address is 6900 Barrington Rd, Hanover Park, IL 60133

• Provide comprehensive case management services to clients by conducting intakes, assessing client needs, developing service plans, and providing ongoing follow-up and support.
• Respond to client crises by assessing immediate needs, providing crisis intervention, offering appropriate referrals, and connecting individuals and families with available community resources and services.
• Provide advocacy and support to help clients navigate social service systems, including healthcare, housing, employment, immigration, education, and other community-based resources.
• Maintain accurate, timely, and confidential documentation of client assessments, case notes, referrals, services provided, and outcomes in agency and project databases.
• Prepare and maintain program reports and collect outcome data to support program evaluation and funder requirements.
• Plan, coordinate, schedule, and promote workshops and community outreach events.
• Establish and strengthen collaborative relationships with community organizations, service providers, and community partners to expand resources and support for clients partner activities.
• Participate in agency outcome measurement efforts by ensuring the completion and collection of required surveys, postcards, and program evaluation tools.
• Coordinate with Centro’s staff team to provide wrap-around services and ensure comprehensive support for clients at the assigned office location.
• Support the Immigrant Welcoming Center Team and contribute to the achievement of Centro’s mission, strategic goals, and program objectives.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications:

• Some college required
• One year of experience working or volunteering in a non-profit human services agency
• Bilingual Spanish / English (writing, speaking, reading) and bicultural
• General knowledge of community resources and the Latino community.
• Commitment to Centro’s mission and values.
• Strong communication, organizational, and interpersonal skills, with excellent attention to detail.
• Ability to maintain accurate, confidential, and detailed client records.
• Proficiency in Microsoft Office Suite and Google Suite
• Experience with Charity Tracker is a plus.
• Schedule flexibility and own transportation

Job Type: Full-Time In-person