Bilingual Virtual Clinical Educator (English/Spanish)

Inizio Engage; Chicago (IL); On-site; USD 81,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability and life insurance

Company-paid holidays

Paternity and maternity leave

Job summary

Inizio Engage is seeking a Hybrid Virtual Clinical Educator to deliver remote disease state and product education to patients and care partners. Fluency in English and Spanish is required, and you will communicate clinical information clearly in both languages.

You will develop TA educational resources, stay current with treatment guidelines, and support education programs across the respiratory therapeutic area, with occasional in-person visits if business permits.

Qualifications

• Current Registered Nurse US healthcare professional license required.
• Fluency in English and Spanish (written and verbal) required.
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience.
• Experience working in a remote setting handling patient interactions.
• Ability to travel in the US including overnight travel.
• Valid Driver’s License and acceptable driving record.

Responsibilities

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program.
• Provide education, training, and support to English- and Spanish-speaking patients, caregivers, and care partners in a culturally appropriate and professional manner.
• Virtual Clinical Educator may be required to conduct in-person education, if business permits.
• Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
• Clinical Educator contributes clinical insights in support of the development of both short and long-term enhancement of program offerings.
• Conducting outbound medication adherence support to patients and or caregivers.
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials.
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Some overnight travel may be required.

Skills

Fluency in English and Spanish

Remote patient education

Communication skills

Call Center Telephone Technology

Education

Registered Nurse license (US)

Tools

Call Center Telephone Technology

Job description

Inizio Engage is seeking a Hybrid Virtual Clinical Educator to deliver remote disease state and product education to patients and care partners. Fluency in English and Spanish is required, and you will communicate clinical information clearly in both languages.

You will develop TA educational resources, stay current with treatment guidelines, and support education programs across the respiratory therapeutic area, with occasional in-person visits if business permits.