Bilingual Vietnamese and English Front Desk/Medical Receptionist

Leoforce; Fountain Valley (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401K

No Weekends

Team Environment

Job summary

Leoforce is seeking a bilingual Vietnamese and English Medical Receptionist to join our Fountain Valley, CA clinics. The role is the first point of contact for patients and visitors, coordinating appointments, managing records, and handling billing with HIPAA compliance.

A mid-level background in medical receptionist work is preferred, with strong organization and communication abilities. You will work in a fast-paced healthcare environment, supporting physicians and staff while delivering

Qualifications

• Bilingual in Vietnamese and English required for front desk communication.
• Strong interpersonal and customer service skills essential for patient interactions.
• Experience in medical reception or similar healthcare setting preferred.

Responsibilities

• Welcome patients and visitors in a warm, professional manner.
• Schedule and confirm patient appointments and consultations.
• Maintain patient accounts and update personal and financial information.
• Ensure smooth patient flow and communicate delays to staff.
• Protect patient confidentiality per HIPAA regulations.
• Handle billing and insurance paperwork as needed.
• Collaborate with medical and support staff for a seamless visit.
• Manage medical records and correspondence.
• Conduct patient satisfaction surveys and act on feedback.
• Stay informed about changes in medical and insurance regulations.

Skills

Bilingual Vietnamese & English

Interpersonal skills

Tools

MS Office Suite (Word, Excel, Outlook)

Job description

Bilingual Vietnamese and English Front Desk/Medical Receptionist

Location: Fountain Valley, CA, US

Experience: Mid Level

Salary: $18 - $25 per hour

Job Details

We are seeking an enthusiastic and dedicated professional to join our team as a Medical Receptionist. In this pivotal role, you will be the first point of contact for our patients and visitors, ensuring a positive experience right from their first interaction with us. You will utilize your medical reception skills to provide outstanding service while coordinating patient flow, managing appointments, and maintaining accurate patient records. This position requires a person who is passionate about healthcare, has a keen eye for detail, and possesses exceptional organizational and multitasking abilities.

Responsibilities

• Welcome patients and visitors in a warm, professional manner, addressing their queries promptly and efficiently.
• Schedule and confirm patient appointments, surgeries, and medical consultations.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Ensure the smooth flow of patients by communicating patient arrivals or delays to appropriate medical staff.
• Maintain patient confidentiality at all times in accordance with HIPAA regulations.
• Handle patient billing and payments, including insurance claim paperwork.
• Collaborate with medical and non-medical staff to ensure a seamless patient experience.
• Facilitate patient care by managing medical records, reports, and correspondence.
• Conduct patient satisfaction surveys and implement feedback for continuous service improvement.
• Stay updated with changes in medical and insurance legislation.

Qualifications

• Minimum of 2 years of experience in a medical reception or similar role within the healthcare industry.
• Proficient in medical terminology, healthcare systems, and patient scheduling software.
• Exceptional interpersonal skills with a demonstrated ability to communicate effectively with patients, families, and healthcare professionals.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High level of accuracy and attention to detail, particularly with patient records and billing.
• Knowledge of insurance processes and claims.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Demonstrated commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
• Proactive problem-solving skills, with the ability to anticipate needs and issues before they arise.
• Ability to work flexible hours, including evenings and weekends if needed.
• CPR certification is a plus.

A bit about us:

We are a large network of Medical Clinics in the Southern California Area.

Why join us?

• 401K
• No Weekends
• Team Environment