Bilingual Unit Clerk — Patient Services & Data Admin

Acacia Network; City of Albany (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Acacia Network is seeking a Unit Clerk to provide confidential clerical and administrative support in outpatient or residential programs. You will manage daily clerical tasks, maintain client rosters, and assist with EHR data entry and reports, ensuring accurate records and smooth program operations.

The role requires strong organizational skills, multitasking ability, and bilingual Spanish/English proficiency.

Qualifications

• High School Diploma or GED required.
• AA/AS in Administration or related field preferred.
• Minimum of one year experience as a Unit Clerk, Administrative Assistant, CNA, or related administrative positions required.
• Must obtain Mandated reporter (2 hours) training/certificate before hire date.

Responsibilities

• Provides quality customer service and maintains professional relationships with employees, peers, and clients.
• Oversees clerical duties: filing, photocopying, scanning, faxing, emailing documents for clients enrolled in the program, taking meeting minutes, data entry, and answering/re-directing calls.
• Assist with documentation in STARS, HERDS, OASAS reports, and/or Sigma Care as applicable.
• Generates client roster, staff schedule, and a daily census report for the program.
• Maintains client roster in the EHR systems (e.g., Avatar, NextGen, AWARDS) and performs data entry.
• Responsible for reconciling and assisting staff with applicable EHR databases.
• In outpatient, maintains data collection for Methadone Annual Report, confirms carfare eligibility, and documents outreach communications.
• In detox/rehab, prepares resident charts for sick calls and informs Medical Team of sick calls.
• Complete correspondence related to treatment, enrollment, and discharges.
• Ensures proper closure of client charts in the EHR.
• Orders, stores, inventories, and distributes office and program supplies.

Skills

Organizational skills

Communication skills

Bilingual Spanish/English

Multitasking under pressure

Education

High School Diploma or GED

AA/AS in Administration or related field

Tools

Microsoft Office

Job description

Acacia Network is seeking a Unit Clerk to provide confidential clerical and administrative support in outpatient or residential programs. You will manage daily clerical tasks, maintain client rosters, and assist with EHR data entry and reports, ensuring accurate records and smooth program operations.

The role requires strong organizational skills, multitasking ability, and bilingual Spanish/English proficiency.