Bilingual Travel Systems Analyst — Onsite (Plano)

Cinter Technology Services; Plano (TX); On-site; USD 58,000 - 76,000; Part time

Benefits offered by this job

401K match

NO INSURANCE

Job summary

Cinter Technology Services is seeking a Business Analyst for GTNE Travel Reservation and Settlement System operations support in Plano, TX. The onsite role requires bilingual English and Korean communication and will serve as the primary on-call analyst for troubleshooting travel system issues, training end users, and documenting procedures.

You will collaborate across HR/GA policies within a matrix organization, manage multiple tasks, and contribute to process improvements while maintaining

Qualifications

• Bilingual Korean required.
• 4+ years IT support or GA/Accounting operations experience.
• Experience working in matrix organizations.
• Bachelor’s degree in CS or related with an IT or HR/GA focus.

Responsibilities

• Serve as a Business Analyst and primary on-call support for troubleshooting and resolving system issues related to the Travel system.
• Understand end users’ technical Travel system requirements and provide training and documentation.
• Build and maintain relationships with end users and provide ongoing support.
• Coordinate with engagement teams to ensure all aspects of a task are addressed.
• Understand HR/GA policies and workflows related to various systems.
• Create and update operation manuals and training materials for Business Analysis.
• Identify and implement process improvements to minimize recurring issues.
• Monitor and report status of issues and performance against standards.

Skills

Bilingual Korean

Interpersonal communication

Problem solving

Time management

Organizational skills

Education

Bachelor’s degree in Computer Science or related with IT/HR-GA focus

Job description

Cinter Technology Services is seeking a Business Analyst for GTNE Travel Reservation and Settlement System operations support in Plano, TX. The onsite role requires bilingual English and Korean communication and will serve as the primary on-call analyst for troubleshooting travel system issues, training end users, and documenting procedures.

You will collaborate across HR/GA policies within a matrix organization, manage multiple tasks, and contribute to process improvements while maintaining