Bilingual Travel Advisor - Spotnana Expert (Spanish)

MCI; Parkersburg (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

MCI is seeking a bilingual Travel Advisor in Parkersburg, WV to assist travelers with planning, booking and managing business and leisure travel using the Spotnana platform. This onsite role requires at least 2 years in travel and fluency in Spanish and English.

You'll handle itineraries, changes and cancellations, follow travel policies and provide professional, timely customer service in a fast-paced BPO environment.

Qualifications

• At least 2 years of travel industry experience.
• Hands-on experience using the Spotnana travel platform.
• Fluency in Spanish and English, both written and spoken.
• Experience supporting business or corporate travel is advantageous.

Responsibilities

• Assist travelers with planning, booking and managing business and leisure travel arrangements.
• Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
• Manage new and existing reservations accurately and efficiently.
• Make itinerary changes, cancellations, exchanges and rebookings as required.
• Review traveler profiles, preferences and applicable travel policies when making reservations.
• Identify suitable travel options based on traveler requirements and policies.

Skills

Bilingual Spanish/English

Customer service mindset

Attention to detail

Tools

Spotnana platform

Job description

MCI is seeking a bilingual Travel Advisor in Parkersburg, WV to assist travelers with planning, booking and managing business and leisure travel using the Spotnana platform. This onsite role requires at least 2 years in travel and fluency in Spanish and English.

You'll handle itineraries, changes and cancellations, follow travel policies and provide professional, timely customer service in a fast-paced BPO environment.