Bilingual Travel Agent: Spanish & Spotnana Expert

MCI; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

MCI is seeking a bilingual Travel Agent in Dallas, TX to support business and leisure travelers in an onsite BPO environment. You will plan, book and manage travel using Spotnana, assisting with itineraries, changes and policies while delivering professional customer service.

Requirements include at least 2 years in travel and fluency in Spanish and English, with hands-on Spotnana experience. This onsite role focuses on accuracy, rapid response, and exceptional customer care.

Qualifications

• At least 2 years of travel industry experience.
• Fluency in Spanish and English, written and spoken.
• Hands-on experience using the Spotnana platform.

Responsibilities

• Assist travelers with planning, booking and managing business and leisure travel arrangements.
• Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
• Manage new and existing reservations accurately and efficiently.
• Make itinerary changes, cancellations, exchanges and rebooking as required.
• Review traveler profiles, preferences and policies when making reservations.
• Provide accurate information on itineraries, fares and changes.

Skills

Fluent in Spanish

Fluent in English

Travel industry experience

Tools

Spotnana platform

Job description

MCI is seeking a bilingual Travel Agent in Dallas, TX to support business and leisure travelers in an onsite BPO environment. You will plan, book and manage travel using Spotnana, assisting with itineraries, changes and policies while delivering professional customer service.

Requirements include at least 2 years in travel and fluency in Spanish and English, with hands-on Spotnana experience. This onsite role focuses on accuracy, rapid response, and exceptional customer care.