Bilingual Travel Agent - Spanish/English (Spotnana)

MCI; Killeen (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MCI is seeking a experienced Bilingual Travel Agent to join our onsite BPO/contact center in Killeen, TX. The ideal candidate has at least 2 years in travel and hands-on Spotnana experience, fluent in Spanish and English, and can manage reservations, itineraries and changes efficiently.

You will assist travelers with planning, booking and servicing travel using Spotnana, handling disruptions and inquiries with a high level of service in a fast-paced environment.

Qualifications

• At least 2 years of experience in the travel industry.
• Proven hands-on experience using the Spotnana travel platform.
• Fluency in Spanish and English, both written and spoken.
• Experience supporting business or corporate travel is advantageous.
• Strong knowledge of travel reservations and booking processes.
• Experience handling itinerary changes, cancellations, exchanges and rebookings.
• Knowledge of air travel, hotels, car rentals and/or rail travel.
• Experience working with travel technology, online booking platforms or travel reservation systems.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy when managing bookings and traveler information.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a high-volume BPO/contact center environment.
• Ability to manage multiple requests while maintaining a high standard of service.
• Comfortable working onsite in a structured and customer-focused environment.

Responsibilities

• Assist travelers with planning, booking and managing business and leisure travel arrangements.
• Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
• Manage new and existing reservations accurately and efficiently.
• Make itinerary changes, cancellations, exchanges and rebooking's as required.
• Review traveler profiles, preferences and applicable travel policies when making reservations.
• Identify suitable travel options based on traveler requirements, preferences and available travel inventory.
• Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations.
• Assist travelers with schedule changes, travel disruptions and other travel-related issues.
• Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner.
• Maintain accurate traveler and reservation information within the Spotnana platform.
• Follow established travel policies, procedures and service standards.
• Resolve customer concerns efficiently while maintaining a high level of customer service.
• Escalate complex or exceptional travel-related issues when appropriate.
• Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment.
• Meet established quality, productivity and customer service standards.

Skills

Bilingual Spanish/English

Spotnana platform experience

Travel industry experience

Customer service

Onsite work

Tools

Spotnana platform

Job description

MCI is seeking a experienced Bilingual Travel Agent to join our onsite BPO/contact center in Killeen, TX. The ideal candidate has at least 2 years in travel and hands-on Spotnana experience, fluent in Spanish and English, and can manage reservations, itineraries and changes efficiently.

You will assist travelers with planning, booking and servicing travel using Spotnana, handling disruptions and inquiries with a high level of service in a fast-paced environment.