Bilingual Tier 2 Customer Care Specialist (Spanish/English)

Harte Hanks; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Group Health and Wellness (Medical, Dental, and Vision)

Health Savings Account (HSA)

Educational Assistance

401k plan with Company Match

Job summary

Harte Hanks is looking for Tier 2 Customer Care Team Members in Greenville, SC to provide remote support for customers experiencing technical issues. Responsibilities include troubleshooting customer devices and inquiries via phone, chat, and social media, while maintaining excellent communication in both English and Spanish. The role requires analytical skills, a customer-oriented mindset, and proficiency in basic computer tools. Harte Hanks offers benefits such as health insurance, educational assistance, and 401k plans.

Qualifications

• Ability to communicate through verbal and written English and Spanish fluently.
• Some experience in customer interaction environments (retail, call center, hospitality).
• Proficiency in basic computer tasks and internet navigation.

Responsibilities

• Assisting with troubleshooting customer devices or connectivity issues remotely.
• Handling customer service and technical support for product-related inquiries.
• Documenting inquiries, troubleshooting steps taken, and resolutions.

Skills

Analytical thinking

Problem-solving skills

Fluent in English and Spanish

Excellent communication

Tools

Word

Excel

Teams

Outlook

Job description

Harte Hanks is looking for Tier 2 Customer Care Team Members in Greenville, SC to provide remote support for customers experiencing technical issues. Responsibilities include troubleshooting customer devices and inquiries via phone, chat, and social media, while maintaining excellent communication in both English and Spanish. The role requires analytical skills, a customer-oriented mindset, and proficiency in basic computer tools. Harte Hanks offers benefits such as health insurance, educational assistance, and 401k plans.