Senior Corporate Escalations Specialist

Automatic Data Processing, Inc.; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

HSA

Educational assistance

Voluntary plans (critical illness, etc

401(k) plan with company match

Pet Insurance

Employee discounts

Job summary

Harte Hanks is seeking a Customer Care Tier 2 professional in Greenville, SC to manage corporate escalations end-to-end. You will handle cases from multiple channels, negotiate resolutions, and work with Legal and internal teams to ensure timely responses and documented outcomes.

The role emphasizes independent problem-solving, professional communication, and the ability to balance workload across multiple systems while delivering high-quality customer resolutions.

Qualifications

• Strong verbal and written communication skills.
• Experience explaining policy and process to customers.
• Ability to travel to Greenville, SC for work.
• Analytical thinking and problem-solving abilities.
• Ability to multitask and manage multiple interfaces.

Responsibilities

• Negotiate and manage customer escalations to resolution.
• Receive escalation cases via defined channels (Executive escalations, CEO email, etc.).
• Review case history and determine best resolution options.
• Provide timely updates to Legal as needed.
• Schedule and monitor service orders for timely resolution.
• Identify recurring issues and report to Supervisor with proposed solutions.
• Monitor the escalations hotline and ensure calls are addressed.
• Coordinate with internal teams to resolve cases and inform customers of next steps.

Skills

Communication

Analytical thinking

Independent work

Multitasking

Customer service

Travel readiness

Tools

Word

Excel

Teams

Outlook

Job description

Harte Hanks is seeking a Customer Care Tier 2 professional in Greenville, SC to manage corporate escalations end-to-end. You will handle cases from multiple channels, negotiate resolutions, and work with Legal and internal teams to ensure timely responses and documented outcomes.

The role emphasizes independent problem-solving, professional communication, and the ability to balance workload across multiple systems while delivering high-quality customer resolutions.