Parts Research & Customer Care Specialist

Harte Hanks; Mauldin (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

HSA

Educational assistance

Voluntary plans

401k with match

Pet insurance

Employee discounts

Job summary

Harte Hanks is seeking a Customer Care Team Member in Greenville, SC to handle inbound calls and emails for authorized service centers. You will identify part numbers, assist with orders, and resolve issues to ensure accurate parts and timely delivery.

Strong communication and multitasking skills are a must in a fast-paced environment. This on-site role offers comprehensive benefits and team-driven growth opportunities.

Qualifications

• Previous experience in a call center or customer service role is a plus.
• Strong verbal and written communication skills.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide inbound call and email support to customers and service centers.
• Identify and verify part numbers, assist with order placement and tracking.
• Resolve complex part-related inquiries to ensure correct parts are delivered.
• Maintain accurate records of inquiries and resolutions.

Skills

Call center experience

Communication skills

CRM software

Microsoft Office

Tools

Microsoft Office

Job description

Harte Hanks is seeking a Customer Care Team Member in Greenville, SC to handle inbound calls and emails for authorized service centers. You will identify part numbers, assist with orders, and resolve issues to ensure accurate parts and timely delivery.

Strong communication and multitasking skills are a must in a fast-paced environment. This on-site role offers comprehensive benefits and team-driven growth opportunities.