Spanish-Speaking Technical Support Advisor
JSI Telecom
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Job summary
JSI Telecom is seeking a Technical Support Advisor to provide high-level end-user support across diverse platforms. You will diagnose and resolve technical issues, interact with customers, and maintain ticket records. The role requires strong troubleshooting skills, a customer-centric attitude, and the ability to work in a 24/7 environment.
Hybrid onsite/remote work is available; travel may be up to 30% CONUS/OCONUS. A Top-Secret clearance is required or must be obtainable.
Qualifications
- Positive customer-centric attitude with strong service ethic.
- Tech support experience and strong troubleshooting skills.
- Proficient in English with clear written and spoken communication.
- Security clearance requirements and ability to obtain Top-Secret clearance.
Responsibilities
- Deliver service and support to customer end-users via phone, remote access, or web.
- Interact with customers to provide information and resolve inquiries.
- Diagnose and resolve hardware and software issues across technologies.
- Follow SOPs to resolve issues, escalate when needed.
- Enter issues and fixes into ticket system and track progress.
- Maintain contact with customers and stay current with system updates.
- Travel up to 30% CONUS/OCONUS as required.
Skills
Education
Tools
Job description
JSI Telecom is seeking a Technical Support Advisor to provide high-level end-user support across diverse platforms. You will diagnose and resolve technical issues, interact with customers, and maintain ticket records. The role requires strong troubleshooting skills, a customer-centric attitude, and the ability to work in a 24/7 environment.
Hybrid onsite/remote work is available; travel may be up to 30% CONUS/OCONUS. A Top-Secret clearance is required or must be obtainable.
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