Bilingual Teller - Member Services & Cash Handling

Educators Credit Union; Burlington (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Educators Credit Union in Burlington, WI seeks a customer-focused team member to assist members with financial transactions and provide information on services. The role emphasizes core values and professional demeanour.

The position includes cash handling, deposits, withdrawals, loan payments, and directing members to appropriate departments, with opportunities for education and advisory support regarding credit union products. Weekend availability is required.

Qualifications

• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Bilingual in Spanish or Hmong is a plus.
• Physical requirements include: standing, sitting, walking, using hands and fingers, reaching including reaching above the shoulder, talking and hearing: visual acuity; occasional stooping or crouching and occasional lifting a maximum of 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Must be available to work Saturdays.

Responsibilities

• Provide an exceptional service experience to members while assisting them with their financial transactions.
• Follow our core values (honesty, integrity, fairness, respect and excellence) in all actions with members and coworkers.
• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
• Welcome members and provide routine information concerning services. Directs members to appropriate departments for specific information and services. Educate and advise members regarding credit union products and services.
• Post transactions to member accounts and maintain member records.
• Balance cash drawer and daily transactions.
• Perform a variety of miscellaneous tasks, including typing, filing, computer input, and answering the telephone.
• Other duties as assigned.

Skills

Courtesy

Diplomacy

Spanish/Hmong bilingual

Computer skills

Enthusiastic attitude

Education

High School diploma or equivalent

Job description

Educators Credit Union in Burlington, WI seeks a customer-focused team member to assist members with financial transactions and provide information on services. The role emphasizes core values and professional demeanour.

The position includes cash handling, deposits, withdrawals, loan payments, and directing members to appropriate departments, with opportunities for education and advisory support regarding credit union products. Weekend availability is required.