Bilingual Teller: Member Service & Cash Handling Pro

Desert Financial Credit Union; Mesa (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Desert Financial Credit Union in Mesa, AZ seeks a customer-focused Teller to process deposits, withdrawals, and account services with accuracy and care.

You will greet members, handle cash securely, promote digital tools, and refer qualified products while upholding compliance and quality service.

Notary within 30 days is preferred; opportunity for growth within a welcoming branch team and competitive benefits available.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Previous Experience With Cash Handling preferred.
• Previous financial institution experience preferred.
• Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required.
• Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required.
• Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment required.
• Communicates clearly and confidently; actively listens to understand member needs and convey information accurately required.
• Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment required.
• Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities required.
• Notary – State Certification within 30 days preferred.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Notary certification within 30 days (preferred)

Tools

CRM systems

Digital tools familiarity

Job description

Desert Financial Credit Union in Mesa, AZ seeks a customer-focused Teller to process deposits, withdrawals, and account services with accuracy and care.

You will greet members, handle cash securely, promote digital tools, and refer qualified products while upholding compliance and quality service.

Notary within 30 days is preferred; opportunity for growth within a welcoming branch team and competitive benefits available.