Bilingual Teller: Elevate Customer Banking Experience

PNC Financial Services Group, Inc.; East Windsor Township (NJ); On-site; USD 33,000 - 55,000; Full time

Job summary

PNC Financial Services Group, Inc. in East Windsor, NJ is seeking a Full-Time Teller to deliver a positive customer experience and help clients manage everyday finances. The role is based in-office at the East Windsor branch with a preference for Spanish bilingual candidates.

The teller will process daily interactions, educate customers on digital tools, and identify opportunities to refer to branch staff while upholding policy and risk controls in a fast-paced retail banking environment.

Qualifications

• Spanish Speaking - Preferred

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. in East Windsor, NJ is seeking a Full-Time Teller to deliver a positive customer experience and help clients manage everyday finances. The role is based in-office at the East Windsor branch with a preference for Spanish bilingual candidates.

The teller will process daily interactions, educate customers on digital tools, and identify opportunities to refer to branch staff while upholding policy and risk controls in a fast-paced retail banking environment.