Bilingual Teller - Customer Experience & Tech Referrals

PNC Bank NA; Penitas (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical / prescription drug coverage

Dental and vision options

Life insurance for employee and depend

401(k) with match

Pension and stock purchase plans

Educational assistance

Zusammenfassung

PNC's Penitas branch in Texas is seeking a Teller Full Time to deliver exceptional customer service and process high-volume transactions accurately. You will educate customers on digital tools, identify product opportunities, and refer leads to branch staff while maintaining strong relationships with clients.

As a bilingual Spanish-preferred candidate, you will work in-office, supporting daily operations and contributing to PNC's commitment to inclusive, customer-focused service.

Qualifikationen

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Aufgaben

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Kenntnisse

Customer Focused

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection & Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Ausbildung

No Degree

Jobbeschreibung

PNC's Penitas branch in Texas is seeking a Teller Full Time to deliver exceptional customer service and process high-volume transactions accurately. You will educate customers on digital tools, identify product opportunities, and refer leads to branch staff while maintaining strong relationships with clients.

As a bilingual Spanish-preferred candidate, you will work in-office, supporting daily operations and contributing to PNC's commitment to inclusive, customer-focused service.