Bilingual Teller: Customer Experience Champion

PNC Bank NA; Brownsville (TX); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental and vision options

401(k) with PNC match

Paid holidays

Vacation days

Zusammenfassung

PNC seeks a Teller for the Brownsville Central Branch in Brownsville, TX. The ideal candidate is bilingual Spanish-preferred and will handle customer interactions, educate on options, and refer opportunities to branch staff. In-office role with emphasis on daily operations, accuracy, and customer service.

Candidates should be comfortable using technology to assist customers and follow PNC policies. This position offers standard benefits and a path for growth within the branch network.

Qualifikationen

• Basic knowledge of banking products and services.
• Strong customer service and communication skills.
• Ability to identify opportunities and refer customers.

Aufgaben

• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Kenntnisse

Customer Service

Sales Referrals

Communication

Problem Solving

Attention to Detail

Ausbildung

No Degree

Jobbeschreibung

PNC seeks a Teller for the Brownsville Central Branch in Brownsville, TX. The ideal candidate is bilingual Spanish-preferred and will handle customer interactions, educate on options, and refer opportunities to branch staff. In-office role with emphasis on daily operations, accuracy, and customer service.

Candidates should be comfortable using technology to assist customers and follow PNC policies. This position offers standard benefits and a path for growth within the branch network.