Bilingual Technical Support Specialist — Fiber & Telecom

Ezee Fiber; Houston (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401k match

Paid time off

Tuition reimbursement

Job summary

Ezee Fiber in Houston, TX is seeking a Bilingual Technical Support Representative (TSR) to provide exceptional support and customer service. In this role, you will be the first point of contact for customers, addressing service inquiries with a focus on technical expertise and support.

The ideal candidate will have a high school diploma, 1-3 years of relevant experience, and proficiency in Spanish. This position offers a competitive compensation package including health insurance, 401k match, and tuition reimbursement.

Qualifications

• Proven experience in technical support roles, preferably in telecommunications or FTTH industry.
• Ability to adapt to a fast-moving and changing environment.
• Strong multitasking and prioritization abilities.

Responsibilities

• Understand telecommunications and troubleshoot customer issues.
• Document all customer interactions in the CRM.
• Provide training to new team members.
• Stay updated on product knowledge and provide feedback for improvements.

Skills

Bilingual (fluent in Spanish)

Excellent communication skills

Analytical mindset

Proficiency in Microsoft Office Suite

Attention to detail

Time management

Education

High school diploma or equivalent

1-3 years experience in technical support

Job description

Ezee Fiber in Houston, TX is seeking a Bilingual Technical Support Representative (TSR) to provide exceptional support and customer service. In this role, you will be the first point of contact for customers, addressing service inquiries with a focus on technical expertise and support.

The ideal candidate will have a high school diploma, 1-3 years of relevant experience, and proficiency in Spanish. This position offers a competitive compensation package including health insurance, 401k match, and tuition reimbursement.