Fiber Technical Support Specialist – Customer Focused

Ezee Fiber; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401k match

Tuition reimbursement

Paid time off

Job summary

Ezee Fiber in Houston is seeking a dedicated Technical Support Representative to provide exceptional customer service and technical assistance. As the first point of contact, you will analyze and resolve customer queries related to our services.

Applicants should have excellent communication skills, a high school diploma, and preferably 1-3 years of technical support experience. We offer a competitive compensation package including health insurance and a 401k match.

Join us and contribute to shaping the future of the telecommunications industry!

Qualifications

• Experience in telecommunications or FTTH industry preferred.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Analyze and troubleshoot customer issues.
• Document all customer interactions accurately in the CRM.
• Provide training and support for new team members.

Skills

Communication and interpersonal skills

Analytical thinking

Multitasking and time management

Technical proficiency with software

Education

High school diploma or equivalent

1-3 years in technical support

Tools

Microsoft Office Suite

Job description

Ezee Fiber in Houston is seeking a dedicated Technical Support Representative to provide exceptional customer service and technical assistance. As the first point of contact, you will analyze and resolve customer queries related to our services.

Applicants should have excellent communication skills, a high school diploma, and preferably 1-3 years of technical support experience. We offer a competitive compensation package including health insurance and a 401k match.

Join us and contribute to shaping the future of the telecommunications industry!