Bilingual Tech Support Agent (Spanish)

Panasonic Avionics Corporation; Leawood, Northern (KS, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k) plan

Paid time off

Wellbeing programs

Job summary

Panasonic Avionics Corporation in Leawood, KS, is seeking a frontline support specialist to assist business customers via phone, email, and chat. You will troubleshoot basic issues, create repair orders, and manage service loaners within established guidelines.

Requirements include prior call center experience, a basic electronics understanding, and ability to read technical documents. Strong MS Word/Excel/PowerPoint skills and the ability to multitask are essential.

Qualifications

• Experience in a call center or customer support environment.
• Fundamental understanding of electronics.
• Ability to read and understand technical documents and manuals.
• Proficient with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Support product-specific incoming calls, chats, and emails.
• Demonstrate timely and efficient resolution of customer contacts.
• Document customer contacts within ticketing systems accurately.
• Learn new products and product types and apply knowledge quickly.

Skills

Customer service

Multitasking

Oral & written comms

Technical documentation

PC literacy

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Panasonic Avionics Corporation in Leawood, KS, is seeking a frontline support specialist to assist business customers via phone, email, and chat. You will troubleshoot basic issues, create repair orders, and manage service loaners within established guidelines.

Requirements include prior call center experience, a basic electronics understanding, and ability to read technical documents. Strong MS Word/Excel/PowerPoint skills and the ability to multitask are essential.