Bilingual Tech Support Specialist – Onsite (Boise)

Hydropoint Data Systems,; Boise (ID); On-site; USD 28,000 - 30,000; Full time

Job summary

HydroPoint Data Systems, Inc. is seeking a bilingual Technical Support Specialist for on-site support in Boise, ID.

You will develop product knowledge across WeatherTRAK, WaterCompass, and Baseline product lines to assist customers, distributors, and specifiers. Responsibilities include handling inbound support, documenting case notes, and ensuring timely resolutions while maintaining professional communication with partners and customers.

Qualifications

• Bilingual Spanish-English required or strongly preferred.
• Strong written and verbal communication skills.
• Experience in technical support and customer service.

Responsibilities

• Handle all inbound customer support interactions (phone, email, web).
• Escalate issues and provide data to ensure quick resolutions.
• Maintain case notes and resolutions in the CRM system.

Skills

Bilingual (Spanish-English)

Customer-oriented

Communication skills

Education

High School Diploma or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

HydroPoint Data Systems, Inc. is seeking a bilingual Technical Support Specialist for on-site support in Boise, ID.

You will develop product knowledge across WeatherTRAK, WaterCompass, and Baseline product lines to assist customers, distributors, and specifiers. Responsibilities include handling inbound support, documenting case notes, and ensuring timely resolutions while maintaining professional communication with partners and customers.