Bilingual Targeted Case Manager: Empower Families & Resources

Health Connect America; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Health Connect America is seeking a Targeted Case Manager to deliver best-practice case management for children, families, and adults across a multi-state footprint. You will ensure documentation aligns with payer, state, and COA standards while supporting clients in homes, communities, and offices.

The role emphasizes collaboration with treatment teams, resource coordination, and timely referrals. A strong background in human services and related credentials is essential for success.

Qualifications

• Master’s degree in a human services, behavioral health, social work, counseling, or related field required.
• Must meet payer-required credentialing standards, which may include Licensed Social Worker (LSW), DMH-approved Mental Health Therapist credential, or Registered Nurse (RN).
• Must have 2 years of experience in mental health care.
• Bachelor’s degree in a human services discipline required (Florida).
• Must have experience working with children and families in case management or community resource capacity (Florida).

Responsibilities

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Develop service plans with input from the treatment team and the Clinical Supervisor.
• Connect families with needed and available community resources and document use/success of referrals.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to ensure caseload stays full.
• Provide 24/7 on-call support for clients per program requirements.
• Ensure compliance with all state regulatory bodies.

Education

Master’s degree in a human services field

Bachelor’s degree in a human services discipline

Job description

Health Connect America is seeking a Targeted Case Manager to deliver best-practice case management for children, families, and adults across a multi-state footprint. You will ensure documentation aligns with payer, state, and COA standards while supporting clients in homes, communities, and offices.

The role emphasizes collaboration with treatment teams, resource coordination, and timely referrals. A strong background in human services and related credentials is essential for success.