Bilingual Targeted Case Manager

Health Connect America; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Health Connect America is seeking a Targeted Case Manager to deliver best-practice case management for children, families, and adults across a multi-state footprint. You will ensure documentation aligns with payer, state, and COA standards while supporting clients in homes, communities, and offices.

The role emphasizes collaboration with treatment teams, resource coordination, and timely referrals. A strong background in human services and related credentials is essential for success.

Qualifications

• Master’s degree in a human services, behavioral health, social work, counseling, or related field required.
• Must meet payer-required credentialing standards, which may include Licensed Social Worker (LSW), DMH-approved Mental Health Therapist credential, or Registered Nurse (RN).
• Must have 2 years of experience in mental health care.
• Bachelor’s degree in a human services discipline required (Florida).
• Must have experience working with children and families in case management or community resource capacity (Florida).

Responsibilities

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Develop service plans with input from the treatment team and the Clinical Supervisor.
• Connect families with needed and available community resources and document use/success of referrals.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to ensure caseload stays full.
• Provide 24/7 on-call support for clients per program requirements.
• Ensure compliance with all state regulatory bodies.

Education

Master’s degree in a human services field

Bachelor’s degree in a human services discipline

Job description

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The Targeted Case Manager provides best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements. Assist in marketing new referrals.

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Develop service plans with the input of the treatment team and the Clinical Supervisor.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to ensure that your caseload stays full.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

State Specific Qualifications

• Mississippi
  • Master’s degree in a human services, behavioral health, social work, counseling, or related field required.
  • Must meet payer-required credentialing standards, which may include
    • Licensed Social Worker (LSW), or
    • DMH-approved Mental Health Therapist credential, or
    • Registered Nurse (RN)
  • Must have 2 years of experience in mental health care.
• Florida
  • Must hold a Bachelor’s degree in a human services discipline, including but not limited to Social Work, Psychology, Sociology, Counseling, etc.
  • Must have experience working with children and families in case management or community resource capacity.

Be Well with HCA

• We recognize the importance of self-care and work/life balance.
• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters