Bilingual Talent Operations Advisor - Onboarding Support

Acosta Group; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Acosta Group is seeking a Talent Operations Advisor I-Bilingual (French/English) in Jacksonville to deliver a seamless onboarding experience for future associates. You will handle high-volume inquiries, apply strong communication and organizational skills, and ensure a positive candidate journey.

Responsibilities include guiding onboarding tasks (I-9, background consent, trainings), recording inquiries in the case management tool, and supporting Talent Acquisition with job profiles and

Qualifications

• Bilingual French/English preferred.
• Associate degree required.
• 1+ year experience in a customer service role.
• Ability to manage multiple projects and meet SLAs.

Responsibilities

• Serve as the first point of contact for future associates, guiding onboarding tasks (I-9, Background consent, trainings, access issues).
• Record inquiries in the case management tool and respond within SLAs.
• Assist Talent Acquisition with reviewing job profiles and open requisitions.
• Coordinate end-to-end redeployments of talent with the TA team.
• Maintain confidentiality of department and associate information.

Skills

Bilingual French/English

Customer service

Verbal & written communication

Organizational skills

Attention to detail

Education

Associate degree

Associate's degree in HR/Business or related

Tools

Case management tool

Job description

Acosta Group is seeking a Talent Operations Advisor I-Bilingual (French/English) in Jacksonville to deliver a seamless onboarding experience for future associates. You will handle high-volume inquiries, apply strong communication and organizational skills, and ensure a positive candidate journey.

Responsibilities include guiding onboarding tasks (I-9, background consent, trainings), recording inquiries in the case management tool, and supporting Talent Acquisition with job profiles and