Bilingual Survey Interviewer - Remote

ICF; Great Falls Crossing (VA); Remote; USD 25,000 - 44,000; Part time

Job summary

An established industry player is seeking part-time Bilingual Survey Research interviewers to support health-focused surveys. This fully remote role offers flexible hours, allowing you to contribute to vital data collection efforts that inform health policy interventions. Ideal candidates will possess strong telephone communication skills, be organized, and demonstrate effective time management. Join a mission-driven team dedicated to making a positive impact on public health while enjoying a dynamic work environment that values inclusivity and personal growth. If you're passionate about helping others and have the skills to engage effectively, this opportunity is perfect for you!

Qualifications

• High school diploma or GED required.
• Fluency in English and Spanish is mandatory.

Responsibilities

• Conduct scripted surveys via telephone and accurately record responses.
• Engage positively with the public while remaining neutral.

Skills

Telephone Communication Skills

Time Management

Organization Skills

Active Listening

Interpersonal Skills

Education

High School Diploma/GED

Tools

Computer-Aided Telephone Interviewing (CATI) System

Job description

ICF is hiring flexible part-time Bilingual REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management, and organization skills? If so, this might be the next role you are looking for - apply today.

This role is fully remote and part-time, approximately 25 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Watch the video below for a preview of this role:

Job Preview: Survey Interviewers at ICF

Job Description:

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.

• During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.

• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience.

Required Qualifications:

• High school diploma/GED.

• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Missouri, Montana, Louisiana, Idaho, Arkansas, and Alabama.

• Fluent in reading and writing in English and Spanish.

Preferred Skills/Experience:

• 6 months previous call center, customer service, or collections experience strongly preferred.

• Previous experience collecting and recording data from the public.

Professional Skills:

• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently.

• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.

• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.

• Ability to be flexible in a work schedule and to work limited overtime as necessary.

• Clear telephone speaking voice and ability to read accurately from a script.

• Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute.

• Fluent in reading, writing, and speaking in English.

• Must meet standard performance metrics.

#SI-22

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications, and competencies that align to the specified role, geographic location, education, and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: $25,839.00 - $43,926.00 Nationwide Remote Office (US99).