Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

GE Appliances, a Haier company; Austin (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is looking for a Bilingual Spanish Inbound Customer Service Agent to join their remote team. In this role, you will provide exceptional customer service, resolving escalated issues and advocating for consumers. With a commitment to employee growth and a supportive work environment, this position offers the chance to make a positive impact on customer satisfaction. Enjoy the flexibility of remote work while being part of a culture that values teamwork and innovation. If you are passionate about helping others and possess strong communication skills, this opportunity is perfect for you.

Benefits

Paid training and mentoring

Work-from-home setup (equipment provided)

No weekend shifts

Paid time off

Medical/dental/vision benefits from day 1

401(k) with company match

Tuition reimbursement

Gym reimbursement

Career growth opportunities

Qualifications

• At least 1 year of call-center experience.
• Strong communication and organizational skills.

Responsibilities

• Resolve escalated customer concerns via phone, email, or text.
• Coordinate with internal teams to resolve issues.

Skills

Bilingual (English and Spanish)

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Job description

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Join us at GE Appliances, a Haier company, as a Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote). We are seeking dedicated individuals to provide excellent customer service in both English and Spanish.

About Us

At GE Appliances, we believe in making "good things, for life". As the fastest-growing appliance company in the U.S., our culture is built on innovation, teamwork, and a commitment to our communities. We value our employees and offer opportunities for growth and advancement.

Position Overview

As a Bilingual Remote Consumer Advocate, you will resolve escalated customer issues, advocate for consumers, and ensure a high-quality service experience. This role involves working with internal departments to find satisfactory resolutions and positively impacting customer satisfaction.

Benefits & Perks

• Paid training and mentoring
• Work-from-home setup (equipment provided)
• No weekend shifts
• Paid time off, medical/dental/vision benefits from day 1
• 401(k) with company match
• Additional benefits: disability, life insurance, discounts, tuition and gym reimbursement, career growth opportunities

Location & Schedule

Remote work opportunities available in specific states. Training is full-time, Monday-Friday, 8:30 AM-5:00 PM CST. Post-training shifts are within 7:00 AM to 6:00 PM CST, Monday-Friday.

Responsibilities

• Resolve escalated customer concerns via phone, email, or text
• Gather and document customer information accurately
• Coordinate with internal teams to resolve issues
• Follow up to ensure customer satisfaction
• Adhere to company policies and procedures

Requirements

• Proficiency in English and Spanish (verbal and written)
• High School Diploma or GED
• At least 1 year of call-center experience
• At least 2 years of escalated customer service experience
• Strong communication, organizational, and computer skills
• Previous remote work experience (preferred)

Soft Skills

• Customer-focused problem-solving
• Effective listening and questioning skills
• Conflict resolution and negotiation skills
• Adaptability and teamwork orientation
• Empathy and composure in challenging situations

Remote Work Requirements

• Reliable internet connection (no Satellite, Pre-paid, DSL)
• Internet speed: Ping ≤50 Mbps, Download ≥50 Mbps, Upload ≥15 Mbps

Our Culture

We foster an inclusive environment aligned with our Zero Distance philosophy, emphasizing diversity, belonging, and engagement. We support flexible work arrangements and are committed to equal opportunity employment.