Bilingual Support Specialist

TaxWallet; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Hardware budget

Equity

Job summary

TaxWallet Inc. is seeking bilingual support specialists to assist taxpayers and offices in English and Spanish through chat, email, and phone, delivering clear, human help when it matters most.

You will resolve issues quickly, feed recurring questions into the knowledge base, and collaborate with engineering or operations when escalation is required. This remote-first role within the US offers equity and direct exposure to founders, plus health coverage and PTO to empower your work.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Support experience with a knack for clear, human explanations.
• Bonus: familiarity with tax filing or fintech products.

Responsibilities

• Answer taxpayer and office questions in English and Spanish — chat, email, and phone.
• Resolve issues fast and elevate the ones that need engineering or operations.
• Feed recurring questions back into the knowledge base and product.

Skills

Bilingual English & Spanish

Customer support experience

Job description

Support taxpayers and offices in English and Spanish — clear, fast, human help when it matters most.

• Answer taxpayer and office questions in English and Spanish — chat, email, and phone.
• Resolve issues fast and elevate the ones that need engineering or operations.
• Feed recurring questions back into the knowledge base and product.

• Fluent in English and Spanish, written and spoken.
• Support experience with a knack for clear, human explanations.
• Bonus: familiarity with tax filing or fintech products.

• Remote‑first within the US — optimized for ownership and output, not hours at a desk.
• Real equity and a direct line to the founders — no layers, no politics.
• Health coverage, paid time off, and a hardware budget to do your best work.
• A seat on a product that thousands of tax professionals rely on every season.