Support coordinator

Big Brothers Big Sisters Twin Cities; Minneapolis (MN); Remote; USD 80,000 - 100,000; Part time

Job summary

Big Brothers Big Sisters Twin Cities seeks a Remote Match Support Coordinator to provide essential case management and support for youth and volunteers in their Community Based program. The role involves outreach, coordinating match meetings, and ensuring the integrity of mentoring relationships in a flexible part-time capacity.

Qualifications

• Bachelor’s degree or AA with relevant experience required.
• 1 year of experience in assessment writing/ case management.
• Experience with youth development and family dynamics.

Responsibilities

• Provide personalized support and case management to participants.
• Conduct monthly outreach and assess health of match relationships.
• Document participant progress in the agency database.

Skills

Customer service

Conflict resolution

Time management

Youth development understanding

Education

Bachelor’s degree in social services or related field

AA degree and 4 years relevant work experience

No degree with 8 years relevant work experience

Tools

Salesforce CRM

Job description

Description:

The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. The Community Based program matches youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities they are both interested in trying together. This position will call, email, text or meet in person with either the Big or the Little and their caregiver on a consistent basis to support in coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional. This position spends the majority of their time in outreach and communication (primarily calls, email, and text) with their caseload.

BBBSTC is seeking adaptable and enthusiastic individuals dedicated to delivering high-quality customer service and maintaining meticulous documentation. We are seeking candidates who are available during evening and weekend hours. In addition, this position will support and staff BBBS program events throughout the year to meet with participants. These events are scheduled in advance for planning purposes.

Job Details

Location: Remote with expectation to attend at least two BBBS program events in Minneapolis, MN

Hiring Salary Range: $22.50 - $24.00/hour Starting rate will depend on your skills and demonstrated readiness for the role.

Hours per week: 10-20 hours - Primarily evenings and weekends. Flexible to your schedule and the needs of participants on your caseload.

Job Type: Variable Part Time, Non-Exempt

Supervisor: Manager of Volunteer Match Support or Manager of Family Match Support

Essential Job Functions

• Provide personalized support and case management to participants matched in the community-based mentoring program.

• Coordinate & facilitate engaging virtual match introduction meetings between volunteers, youth, and families.
• Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. This includes meeting weekly to review matches.
• Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
• During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS.
• Accurately document participant progress notes in the agency database in a timely manner.
• Utilize technology to report, synthesize, and analyze data about the participant and match experience.
• Coach participants and implement proactive interventions to address conflicts and barriers within match relationships.
• Connect participants with other staff, community resources, training opportunities, and referrals, as needed.

2. Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Requirements:

Requirements

Education and Experience

• Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields
• Within 6 months of completing bachelor’s degree
• AA degree and 4 years relevant work experience
• No degree, 8 years of relevant work experience
• At least 1 year of experience in assessment writing, case management and/or relationship development

Knowledge, Skills and Abilities

• If applying to work with volunteer participants - understanding of youth development and working with adult learners.
• If applying to work with family participants - understanding of youth development, family dynamics, and trauma informed care.
• Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail.
• Excellent customer service and interpersonal skills.
• Possesses strong conflict resolution skills.
• Knowledge of mandated reporting guidelines
• Experience with handling confidential and sensitive information
• Goal oriented, with a strong commitment to quality and results
• Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area.
• Experience working with Salesforce CRM, highly preferred.
• Must be available to work nights and weekends; willingness to schedule around participant availability.

Physical Requirements

The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.

Benefits

This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at [e-mail]. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. To ensure you receive all emails related to your application process, please add the domains '@bigstwincities.org' and '@paylocity.com' to your email whitelist or approved sender list and regularly check your email spam folder, as emails from BBBSTC and/or Paylocity can occasionally be marked as spam. This will help ensure that you don't miss any important communication regarding your application.