Bilingual Store Operations Lead - Customer Experience

O'Reilly Auto Parts; Florence (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations in Florence, SC. The role requires leadership during shifts, team motivation, and ensuring policy adherence.

Bilingual candidates are encouraged to apply. Responsibilities include staffing, coaching, hiring tasks, managing returns, and overseeing daily execution of merchandising and security routines.

Qualifications

• Must have Sales Specialist Training and relevant management certifications.
• Certified to lead store teams and drive customer service initiatives.
• Experience or certification in parts professional standards is preferred.

Responsibilities

• Lead store team to deliver outstanding customer service to retail and professional customers.
• Supervise service levels at the showroom, executing customer service programs.
• Coordinate staffing for peak hours and support Store Manager.
• Assist in hiring, interview participation, and training progress reviews.
• Manage opening/closing duties, deposits, and security checks.
• Process returns, transfers, invoicing, and communicate merchandising tasks.

Skills

Sales Specialist Training

Fluency in multiple languages

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations in Florence, SC. The role requires leadership during shifts, team motivation, and ensuring policy adherence.

Bilingual candidates are encouraged to apply. Responsibilities include staffing, coaching, hiring tasks, managing returns, and overseeing daily execution of merchandising and security routines.