Lead Operations Specialist

Mains'l; Brooklyn Park (MN); Hybrid; USD 58,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

401(k)

Long-term disability

Paid time off

Education assistance

Job summary

Mains’l Services is seeking a Lead Operations Specialist to mentor FMS team members and ensure compliant financial and operational processes. You’ll act as a first contact for external complaints and help identify improvement opportunities, with a remote/hybrid schedule including in-person training at our Brooklyn Park, MN office.

We value collaboration, excellence, and service, and offer a competitive salary and comprehensive benefits package.

Qualifications

• Experience with financial management systems and budgeting accuracy.
• Excellent customer service and communication skills.
• Ability to manage high volume of daily communications and deadlines.
• Detail-oriented with thorough recordkeeping.
• Experience supporting individuals with disabilities preferred.

Responsibilities

• Mentor and train FMS team members on policies, systems, and processes.
• Collaborate with FMS and internal departments to implement best practices.
• Conduct audits of spending plans and authorizations; provide feedback.
• Audit participant and employee files for completeness and accuracy.
• Deliver Regional Center authorizations to Billing and FMS Support.
• Review timesheets, payroll reports, and vendor setup for errors.
• Inform participants and stakeholders about DDS changes and Center updates.
• Serve as first contact for external complaints and escalate when needed.
• Maintain accuracy in a high-volume, deadline-driven environment.

Skills

Customer service

Budgeting accuracy

Data entry

Detail-oriented

Analytical thinking

Written & verbal communication

Independent working

Time management

High-volume processing

Disability support experience

Education

College degree preferred

Tools

Microsoft Excel

Job description

Mains’l Services is seeking a Lead Operations Specialist to join our FMS team. In this lead-level role, you’ll serve as a resource and mentor to FMS team members while helping ensure accurate, timely, and compliant financial and operational processes.

You’ll also serve as a first point of contact for external complaints and concerns, using your knowledge of FMS processes, systems, and policies to help resolve questions and identify opportunities for improvement.

Why Mains’l

At Mains’l, our work is centered on helping people live a life of their own choosing—a life with meaning and purpose. We value truth, service, collaboration, and excellence, and we believe our work is strongest when we work together.

Salary: $57,720.00–$60,361.60 annually

Work Schedule: Remote/Hybrid. This position includes in-person training, work time, and meetings at our Brooklyn Park, MN office.

What You’ll Do

• Mentor and train FMS team members, providing guidance on policies, systems, processes, and day-to-day questions.
• Collaborate with the FMS team and internal departments to develop and implement best practices and procedures.
• Conduct detailed audits of spending plans and authorizations and provide feedback and follow-up when issues are identified.
• Assist with auditing participant and employee files for completeness and accuracy, including accounts payable invoices, prepayment and reimbursement documentation, and vendor credentials.
• Deliver Regional Center authorizations to the Mains’l Billing Department and FMS Support Specialist.
• Review timesheets, payroll reports, employee setup, and spending summaries to identify and correct errors.
• Serve as a resource to participants and stakeholders regarding DDS changes and information received from Regional Centers.
• Serve as a first point of contact for external complaints and concerns, helping identify appropriate solutions and escalating issues when needed.
• Support a high-volume environment while maintaining accuracy, meeting deadlines, and providing responsive customer service.

What You’ll Bring

• Excellent customer service skills and a commitment to supporting participants, stakeholders, and team members.
• Experience working with financial management systems, with an emphasis on budgeting accuracy, data entry, and detailed recordkeeping.
• Strong mathematical, analytical, and problem-solving skills.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to work independently, prioritize competing demands, and seek assistance when needed.
• Ability to manage a high volume of daily communications and processing deadlines while maintaining attention to detail.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

We offer a competitive salary and comprehensive benefits package, including:

• Health and dental insurance
• Life insurance
• 401(k)
• Long-term disability
• Paid time off
• Education assistance

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.