Bilingual Spanish Loan Officer

Corning Credit Union; Wilmington, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Corning Credit Union is seeking a Spanish/English speaking Loan Officer to join our team in the greater Wilmington market. The role involves gathering applicant information, educating members on products, and coordinating with Underwriting to approve loans, while delivering exceptional service.

Qualifications include a bachelor’s degree preferred in Business or Finance (or relevant experience) and strong communication, sales, and analytical skills.

Qualifications

• Prior lending experience preferred.
• Bachelor's degree in Business, Finance, or a related field preferred; commensurate work experience considered.

Responsibilities

• Gather applicant information to determine the best lending option.
• Educate applicants on complementary products and services.
• Work with Underwriting/Analysis to decide loans per approval authority.
• Assist members with loan requests via phone, in person, or online.
• Collect debt, income, and supporting documents to complete applications.
• Explain credit union products and meet or exceed sales goals.
• Document all loan decisions with supporting information.
• Maintain knowledge of competitors' products to aid member decisions.
• Communicate lending decisions clearly and navigate sensitive situations.
• Handle additional projects or duties as assigned.
• Demonstrate strong customer service and effective communication.

Skills

Spanish/English bilingual

Customer service

Communication

Sales ability

Financial analysis

Problem-solving

Attention to detail

Education

Bachelor's degree in Business/Finance or related field

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Facing Wilmington, NC, US

CCU is seeking a Spanish/English speaking Loan Officer to join our growing team!

Location

This opportunity is available in Corning, NY, and greater Wilmington, NC market.

Corning Credit Union is seeking a Spanish/English speaking Loan Officer to join our team.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary

The Loan Officer is primarily responsible for gathering applicant information to determine the best method for meeting their lending needs. Additionally, the Loan Officer educates applicants on complimenting products and services and works with the Underwriting and Analysis Department to decide loans in accordance with approval authority.

• Assists members with completing loan requests over the telephone, in-person or online
• Effectively gathers member debt, income, and supporting loan request information
  • Ensures pending applications are completed as much as possible to create a seamless experience for the member when other teammates must finalize requests
• Makes sound loan recommendations through effective interviewing and analysis
• Effectively educates members about all appropriate the credit union products and services and meets or exceeds sales goals
  • Also maintains basic knowledge of the competition's products and services and utilizes this knowledge to compare and contrast and assist members with their product and service decisions
• Protects the financial integrity of the credit union and its loan portfolio - effectively balancing member service and exceptions with the risk to the credit union
• Provides alternative recommendations to members who do not qualify for the loan requested and educates them on ways they can improve their credit standing and future borrowing ability with the credit union
• Openly communicates lending decisions to the member and is capable of navigating through sensitive situations
• Clearly documents all loan decisions with supporting information within the application
• Also assumes responsibility for other projects or duties as required or assigned
• Strong customer service and interpersonal skills with the ability to connect well with members over the phone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced environment
• Strong verbal and written communication skills
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Confidence in recommending products and services with the ability to meet appropriate sales and service goals

Education Requirements

• A bachelor’s degree in Business, Finance, or a related field is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required

Experience Requirements

• Prior lending experience is preferred

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small-group situations
• The ability to effectively communicate loan decisions and navigate sensitive situations

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a moderately noisy, fast paced environment
• Regular use of computer is required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.