Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

GE Appliances, a Haier company; Rapid City (SD); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Bilingual Spanish Inbound Customer Service Agent, where you'll resolve customer issues and create positive experiences. Enjoy flexible work-from-home opportunities, comprehensive benefits, and a culture that values diversity and inclusion.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Paid time off

Medical, dental, vision, and prescription benefits

401(k) program with a company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• At least 1-year Call-Center experience.
• At least 2-years Escalated Customer Service experience.

Responsibilities

• Resolve escalated customer service issues in English and Spanish.
• Create outstanding quality service experience for consumers.
• Follow up via phone, email, or text to resolve concerns.

Skills

Bilingual

Communication

Problem-solving

Organizational skills

Education

High School Diploma or GED

Tools

Windows-based programs

Job description

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Join to apply for the Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) role at GE Appliances, a Haier company

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines how we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. We foster a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. Our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Location

Multiple US locations including Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). You will create an outstanding quality service experience for GE Appliance consumers, advocating with internal departments for satisfactory resolutions. This is an excellent opportunity for those wanting to positively impact the owner’s experience and start an exciting career!

• Base rate of $17.85/hour + incentives based on quality scores - paid weekly.
• Training: 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
• Post-training, work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

After training, you'll use multiple Windows-based programs to:

• Resolve escalated customer concerns, document complaints, follow outlined steps, manage data, and respond to inquiries.
• Follow up via phone, email, or text to resolve appliance concerns and close cases.
• Negotiate and implement concessions creatively for customer and company benefit.
• Coordinate with stakeholders like zones, dispatchers, technicians.
• Gather information, surface concerns, and suggest resolutions to supervisors.
• Complete consumer satisfaction reviews before case closure.
• Meet work schedule demands with compliance, integrity, and adherence to policies.

What You'll Bring to Our Team

Position Requirements

• Proficiency in English and Spanish (written and verbal)
• High School Diploma or GED
• At least 1-year Call-Center experience
• At least 2-years Escalated Customer Service experience
• Excellent communication skills
• Moderate to advanced computer skills
• Strong organizational skills and multitasking ability
• Experience working from home (preferred)

Soft Skills

• Customer-focused, problem-solving attitude
• Flexible, able to follow direction and work independently
• Active listening, questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability, critical thinking
• Team-oriented mindset
• Calm and empathetic in challenging situations

Remote Work Environment Requirements

• Subject to business needs; otherwise, standard office environment
• Reliable internet with Ethernet connection (no Satellite, Pre-paid, or DSL)
• Internet speed: Ping 50 Mbps or lower; Download 50 Mbps or higher; Upload 15 Mbps or higher

Our Culture

We focus on our People and Culture, emphasizing inclusion and diversity (I&D). We aim to create an environment where every individual feels valued, connected, and empowered, fostering belonging, purpose, and engagement. We are committed to flexibility, work-life balance, and a culture of trust and respect. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].