Bilingual Spanish Healthcare Customer Service Representative

Maximus; Sydney (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. You will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism.

You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals.

Qualifications

• Bilingual Spanish/English required.
• Experience delivering customer service in health or government programs is a plus.
• Knowledge of HIPAA guidelines and privacy protections.
• Proficiency using CRM systems to document interactions.
• Demonstrates empathy and professionalism in guidance and support.

Responsibilities

• Handle inbound calls and answer questions about benefits and eligibility.
• Guide individuals through enrollment and issue resolution with empathy and professionalism.
• Document interactions in CRM systems and ensure accuracy.
• Support government healthcare programs and contribute to access to care.

Skills

Bilingual Spanish/English

Customer service

HIPAA compliance

CRM documentation

Empathy

Tools

CRM software

Job description

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. In this mission-driven role, you will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism. You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals. Working in a collaborative, service-oriented environment, you'll help improve access to care while developing skills in healthcare, citizen services, and public-sector operations.