Bilingual Spanish Healthcare Customer Service Representative

Maximus; Gibsonton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus seeks a bilingual Spanish/English Customer Service Representative to support government healthcare programs. You will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism.

You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals in a service-oriented environment.

Qualifications

• Bilingual in Spanish and English required.
• Experience with HIPAA and healthcare programs is a plus.
• Strong communication and empathy in interactions.

Responsibilities

• Handle inbound calls from beneficiaries and providers.
• Answer questions about benefits and eligibility.
• Guide individuals through enrollment and issue resolution with empathy and professionalism.
• Document interactions in CRM systems and maintain accurate records.

Skills

Bilingual Spanish/English

Job description

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. In this mission-driven role, you will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism. You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals. Working in a collaborative, service-oriented environment, you'll help improve access to care while developing skills in healthcare, citizen services, and public-sector operations.