Bilingual Healthcare Benefits Advisor (Spanish/English)

Maximus; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. You will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism.

You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals in a collaborative, service-oriented environment.

Qualifications

• Handles inbound calls and assists with benefits and eligibility questions.
• Guides customers through enrollment and issue resolution with empathy.
• Documents interactions in CRM systems and adheres to HIPAA and program policies.

Responsibilities

• Respond to inquiries about benefits and eligibility.
• Assist individuals through enrollment processes and resolve issues.
• Maintain accurate CRM records and follow HIPAA requirements.

Skills

Bilingual Spanish/English

Job description

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. You will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism.

You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals in a collaborative, service-oriented environment.