Bilingual Spanish Healthcare Customer Service Representative

Maximus; Ruskin (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Maximus is seeking a bilingual Spanish/English Customer Service Representative to support government healthcare programs. You will handle inbound calls, explain benefits and eligibility, and guide individuals through enrollment with empathy and professionalism.

In this role, you will document interactions in CRM systems, adhere to HIPAA and program policies, and strive to meet quality and performance goals while helping improve access to care.

Qualifications

• Bilingual Spanish/English required.
• Experience handling inbound calls preferred.
• Familiarity with CRM systems and HIPAA policies.

Responsibilities

• Handle inbound calls and explain benefits and eligibility.
• Guide individuals through enrollment and resolve issues with empathy.
• Document interactions in CRM and adhere to HIPAA and program policies.

Skills

Bilingual Spanish/English

Customer service

Inbound calls

Empathy & professionalism

Tools

CRM systems

Job description

Maximus seeks a Bilingual Spanish/English Customer Service Representative to support government healthcare programs. In this mission-driven role, you will handle inbound calls, answer questions about benefits and eligibility, and guide individuals through enrollment and issue resolution with empathy and professionalism. You will document interactions in CRM systems, follow HIPAA and program-specific policies, and meet quality and performance goals. Working in a collaborative, service-oriented environment, you'll help improve access to care while developing skills in healthcare, citizen services, and public-sector operations.