Bilingual Spanish Field Service Agent - Healthcare Support

Healthfirst; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Incentive and recognition programs

Life insurance

401(k) contributions

Job summary

Healthfirst is seeking a Field Service Agent to act as a liaison with members and providers, addressing inquiries, de-escalating issues, educating clients, and supporting retention efforts. The role is hybrid—3 days in the Community Office and 2 days remote—with duties spanning in-person, telephonic, and omnichannel interactions.

Fluency in Spanish is required. Responsibilities include handling eligibility questions, claims processes, and campaigns, while ensuring HIPAA compliance and PHI

Qualifications

• High School Diploma or GED from an accredited institution.
• Experience in a customer service environment.
• Experience handling escalated issues and conflict resolution.
• Ability to multitask in a fast-paced setting.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Provide high-quality customer service to providers and members across all LOBs with inquiries on eligibility, benefits, claims, escalations and products.
• Manage face-to-face encounters and respond to inquiries to improve member experience and reduce waiting times.
• Identify and de-escalate dissatisfied member/provider interactions and provide resolutions.
• Build trustful relationships through open, interactive communication with internal and external customers.
• Provide ad-hoc assistance to cross-functional teams to ensure standards are met.

Skills

Customer service

Conflict resolution

Active listening

Verbal & written communication

Multitasking

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Healthfirst is seeking a Field Service Agent to act as a liaison with members and providers, addressing inquiries, de-escalating issues, educating clients, and supporting retention efforts. The role is hybrid—3 days in the Community Office and 2 days remote—with duties spanning in-person, telephonic, and omnichannel interactions.

Fluency in Spanish is required. Responsibilities include handling eligibility questions, claims processes, and campaigns, while ensuring HIPAA compliance and PHI