Bilingual Spanish/ English Insurance Customer Service Representative

Foundever; Utah; Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a Bilingual Spanish/English Insurance Customer Service Representative to join their remote team in Utah. This full-time role involves supporting one of the largest insurance providers in the U.S. with comprehensive training provided. You'll be responsible for addressing customer inquiries through phone or chat, ensuring a high standard of service without cold calling. With competitive pay and a range of benefits including health and dental insurance, this position offers a great opportunity for career growth in a supportive environment. If you're passionate about customer service and thrive in a remote setting, this is the perfect role for you.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Career growth opportunities

Qualifications

• Fluent in English and Spanish is required.
• Preferred 6 months to 1 year of relevant experience.

Responsibilities

• Handle customer inquiries via phone or chat without cold calling.
• Provide exceptional support and minimize household distractions.

Skills

Customer service aptitude

Reliability

Critical thinking

Service-oriented mindset

Organizational skills

System navigation skills

Education

High school diploma or GED

Job description

Bilingual Spanish/English Insurance Customer Service Representative

Join our team at Foundever as a Bilingual Spanish/English Insurance Customer Service Representative in Utah. This is a remote, full-time position supporting one of the largest insurance providers in the U.S., with paid training provided.

About Foundever

Foundever is a global leader in the customer experience (CX) industry, with 170,000 associates worldwide. We support over 750 brands, managing more than 9 million customer conversations daily in 60+ languages across 45 countries, combining global strength with an entrepreneurial culture.

Job Overview

As a Bilingual Customer Service Representative, you will handle customer inquiries without cold calling, providing exceptional support via phone or chat. A quiet workspace is essential during training and work hours, and household distractions should be minimized.

Why Join Us

• Competitive pay: $16/hour
• Remote work with weekend shifts as needed
• Benefits including 401(k), health, dental, vision, disability insurance, paid time off, bonuses, and career growth opportunities

Qualifications

• Fluent in English and Spanish
• Reside in Utah
• At least 18 years old
• High school diploma or GED
• Preferred 6 months to 1 year relevant experience
• Availability during operating hours

Note: Candidates within 50 miles of a designated site may be required to work onsite; currently, there are no sites in Utah.

Key Skills

• Customer service aptitude
• Reliability
• Critical thinking
• Service-oriented mindset
• Organizational skills
• System navigation skills

Home Setup Requirements

• Provided equipment shipped to your home
• High-speed wired internet (no wireless or 5G)
• A quiet, distraction-free workspace with webcam capability during training and work
• Use personal computer or tablet (no Kindle Fire, cell phones not permitted for training)

Additional Information

We support military families and value veterans' skills. Foundever is committed to equal opportunity employment. Learn more at www.foundever.com and connect with us on social media.